Quality of Marriage Recommendation Services at The Tualang District Office in Tualang District Siak Regency

Abstract

This study aims to determine the quality of marriage recommendation services at the Tualang District Office. The theoretical concepts used as benchmarks are efficiency, effectiveness, fairness, and responsiveness. This study employed a qualitative method with a descriptive approach. To address the research questions, key informants and informants were identified to gather various information. Data collection steps included interviews, observation, and documentation. The collected data were classified according to type and form, then presented descriptively. The study concluded that the quality of marriage recommendation services at the Tualang District Office, Siak Regency, as measured by efficiency, effectiveness, fairness, and responsiveness, has satisfied the public. The efficiency indicator demonstrates the established requirements for issuing marriage recommendations, the established service flow, and the availability of information for the public, including an information desk and staff available to explain information regarding marriage recommendations. The effectiveness indicator has been implemented effectively, with a simple queuing system and very fast turnaround times. The fairness indicator for marriage recommendation services at the Tualang District Office is free of charge. Responsiveness indicators have shown that employees are willing to ask about the needs of the community and demonstrate a friendly attitude in serving and guiding the community in processing marriage recommendations.